Legal
Terms & Conditions of Enrollment
| Term | Detail |
|---|---|
| Provider | Navolon LLC, a limited liability company registered in the State of New York, United States |
| Effective date | 28 September 2026 |
| Contact | [email protected] |
These Terms and Conditions ("Terms") govern the relationship between the Provider and all Participants in the GCC Business Resilience Program. Please read them carefully before enrolling.
Clause 1
Definitions
In these Terms:
"Program" means the GCC Business Resilience Program, including the SIGNAL, SHIELD and STRONGHOLD formats.
"Provider" means Navolon LLC.
"Participant" means any individual who enrolls in or accesses the Program.
"Content" means all materials, videos, workbooks, assessments, templates, frameworks and other resources forming part of the Program.
"Deliverable" means any document, plan or tool created by a Participant during the Program.
"Assessment" means the formal evaluation of a Participant's Deliverable against the Program's assessment rubric.
Clause 2
Acceptance of Terms
By enrolling in or accessing the Program, the Participant agrees to be bound by these Terms in their entirety. If the Participant does not agree to these Terms, they must not enroll in or access the Program.
These Terms constitute the entire agreement between the Provider and the Participant in relation to the Program and supersede all prior representations, discussions or agreements.
Clause 3
Program Enrollment
3.1Enrollment in SIGNAL is confirmed upon receipt of full payment. Access to the Program's online learning platform is granted on payment confirmation, and in any case within 24 hours.
3.2Enrollment in SHIELD is confirmed upon receipt of full payment and written confirmation from the Provider. Places are limited to 8 participants per cohort. Payment does not guarantee enrollment if the cohort is full at the time of payment; in such cases a full refund will be issued within 7 business days.
3.3STRONGHOLD advisory is confirmed upon execution of a separate Engagement Letter. These Terms apply to all aspects of the STRONGHOLD relationship not governed by the Engagement Letter.
Clause 4
Payment Terms
4.1Fees are quoted in United States Dollars (USD). Equivalents in SAR, AED, QAR, OMR, BHD or KWD may be provided on request for reference, at prevailing exchange rates. All invoices are issued and payable in USD. The Provider is a US-based entity and is not registered for UAE VAT; no UAE VAT is applicable to payments made to Navolon LLC.
4.2SIGNAL fees are payable in full at the time of enrollment.
4.3SHIELD fees are payable in full no later than 14 days before the first session. The Provider reserves the right to release the Participant's place if payment is not received by this date.
4.4STRONGHOLD fees are payable monthly in advance on the first day of each calendar month. A three-month minimum commitment applies. Failure to pay within 7 days of the due date constitutes a material breach and entitles the Provider to suspend the advisory relationship with immediate effect.
4.5All payments are non-transferable between formats or between individuals without the Provider's written consent.
Clause 5
Refund and Cancellation Policy
| Format | Refund entitlement |
|---|---|
| SIGNAL | Full refund within 14 days of enrollment, provided no more than one module has been completed. No refund after 14 days or after more than one module has been completed. |
| SHIELD | Full refund if cancelled more than 28 days before the first session. 50% refund if cancelled 14 to 28 days before. No refund if cancelled fewer than 14 days before the first session or after it has begun. |
| STRONGHOLD | No refund on monthly fees already paid. 30 days' written notice to terminate. Fees continue through the notice period. |
5.1SIGNAL: A full refund is available within 14 days of enrollment, provided the Participant has not completed more than one module. No refund is available after 14 days or after completion of more than one module.
5.2SHIELD: A full refund is available if the Participant cancels in writing more than 28 days before the first session. A 50% refund is available for cancellations received 14 to 28 days before the first session. No refund is available for cancellations received fewer than 14 days before the first session or after the first session has begun.
5.3STRONGHOLD: No refund is available on monthly retainer fees already paid. The Participant may terminate the STRONGHOLD relationship with 30 days' written notice. Termination takes effect at the end of the month in which the 30-day notice period expires.
5.4The Provider reserves the right to cancel a SHIELD cohort if the minimum enrollment threshold (4 participants) is not met. In this case, Participants will be offered a full refund or a transfer to the next available cohort.
5.5Force majeure: If the Program cannot be delivered due to circumstances beyond the Provider's reasonable control (including natural disaster, pandemic, regulatory prohibition or significant geopolitical disruption), the Provider will offer Participants a deferral to the next available cohort. No refund is required in force majeure circumstances unless the Provider is unable to deliver the Program within 12 months of the original scheduled date.
Clause 6
Intellectual Property
6.1All Content is the exclusive intellectual property of the Provider. The Provider retains all copyright, trademark and other intellectual property rights in the Content.
6.2The Participant is granted a personal, non-exclusive, non-transferable license to access and use the Content solely for their own professional development and for application to their own business.
6.3The Participant may not: reproduce, distribute, publish or share any Content with third parties; sell, sublicense or commercialize any Content; use any Content to develop a competing program or product; or train any artificial intelligence model on the Content.
6.4Deliverables created by the Participant during the Program are the intellectual property of the Participant. The Provider may request permission to use anonymized or consented excerpts of Deliverables for program improvement and marketing purposes.
Clause 7
Confidentiality
7.1SHIELD Participants acknowledge that cohort sessions involve the sharing of commercially sensitive business information by fellow Participants. Each Participant agrees to: treat all information shared by other Participants as strictly confidential; not disclose, share or use any such information outside the cohort context; and not identify any Participant by name in any external communication without that Participant's express written consent.
7.2This confidentiality obligation survives the conclusion of the Program and has no fixed end date.
Clause 8
Participant Obligations
8.1The Participant agrees to: engage with the Program in good faith; complete pre-session work before each SHIELD session; submit Deliverables within the deadlines specified by the Provider; treat all other Participants, facilitators and assessors with respect; and not engage in any conduct that disrupts the Program or damages the experience of other Participants.
8.2The Provider reserves the right to remove a Participant from the Program without refund if the Participant materially breaches these obligations. Material breach includes, but is not limited to: sharing or distributing Content without authorization; disclosing other Participants' confidential information; persistent disruptive behavior; or providing false information on enrollment.
Clause 9
Assessment and Certification
9.1A certificate requires a pass result (19/24) in the Deliverable Assessment for at least six of the eight modules. The Provider's assessment decision is final.
9.2The Provider does not guarantee that any Participant will pass the Assessment or receive a certificate. Assessment outcomes depend on the quality of the Participant's Deliverables.
9.3Certificates of Completion are issued by the Provider and represent the Provider's assessment of the Participant's program completion. They do not constitute a qualification regulated by any UAE, GCC or international educational authority.
Clause 10
Limitation of Liability
10.1The Content and all advice, frameworks and tools provided through the Program are for educational and informational purposes only. They do not constitute legal, financial, regulatory or professional advice.
10.2The Provider does not warrant that the application of any Program framework or Deliverable will achieve any specific business outcome or protect against any specific risk.
10.3To the maximum extent permitted by applicable law, the Provider's total liability to any Participant for any claim arising from or in connection with the Program shall not exceed the total fees paid by that Participant for the Program format to which the claim relates.
10.4The Provider shall not be liable for any direct, indirect, consequential or punitive loss or damage, including loss of profit, loss of data or business interruption, howsoever arising.
Clause 11
Data Protection
11.1The Provider processes Participant personal data in accordance with applicable United States privacy law and applies data handling standards consistent with internationally recognized data protection principles. Full details are set out in the Privacy Policy.
11.2By enrolling, the Participant consents to the Provider processing their personal data for the purposes of program delivery, assessment, certification, alumni communications and program improvement.
11.3The Participant may withdraw consent or request deletion of their personal data at any time by writing to [email protected]. Withdrawal of consent may affect the Provider's ability to deliver the Program.
Clause 12
Governing Law and Jurisdiction
12.1These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of laws principles.
12.2Any dispute arising from or in connection with these Terms shall be referred first to good faith negotiation between the parties. If not resolved within 30 days, the dispute shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration shall be New York, New York. The language of arbitration shall be English. The arbitral award shall be final and binding.
12.3Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its legitimate interests.
Clause 13
General
13.1These Terms may be updated by the Provider at any time. Participants will be notified of material changes by email. Continued use of the Program following notification constitutes acceptance of the updated Terms.
13.2If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
13.3No waiver of any provision of these Terms constitutes a waiver of any other provision or a continuing waiver.
13.4These Terms are issued in English. English is the governing language for all purposes.
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